Our AC Repair Call Process is Easy
We make our AC repair service painless, with our 100% Satisfaction Guarantee plus Emergency AC Repair Service. When you call Southern HVAC at (407) 917-1800 or sign up for your AC repair service appointment on our web site, here’s what you can expect from our licensed and insured AC repair technician:
- Your phone call will be handled right away by a live person, 24/7.
- During our scheduled office hours, we will schedule our AC repair technician as soon as possible, and will provide an arrival window.
- About 30 minutes leading up to your appointment, the AC technician will call to let you know they are en route to your location.
- Once arrived, the AC repair technician will quickly diagnose the problem with the cooling system and then document the equipment information and problem. The basic service call fee includes the professional diagnosis, which typically takes up anywhere from 10-60 minutes.
- Before performing any work, the technician will provide their expert recommendations to fix the problem and will provide a clear estimate for any necessary AC repair, including great discounts for Comfort Club members. At this point there are three options:
- If an AC upgrade is of interest, an AC installation and estimation specialist is scheduled. If the customer wants to upgrade, the new air conditioner installation is scheduled.
- If the AC system can be repaired and the recommended repair is preferred, the technician proceeds to perform the AC repair upon approval to proceed. In most cases this should take less than 2 hours but could possibly take as much time as a day. If parts have to be ordered the repair may take at least another day or more to complete.
- If the AC repair is declined, the technician collects the service call fee-only and will proceed to their next customer call.
You can rest easy with knowing that our licensed air conditioner repair technicians will honestly advise you to help you select the right cooling solution for your exact needs. Call (407) 917-1800 to schedule your AC repair service now to schedule our licensed AC repair technician. Your 100% satisfaction is always guaranteed.