What Our Customers Are Saying
Don't just take our word for it!
We've gotten a LOT of positive feedback over the years. See below for a sample of what other people have been saying about their experience with us. If you want to see a whole lot more, we would be happy to show you!
Just give us a call!
Our Comfort Advisor was very helpful with explanations on pricing, services, what to expect at installation and not pushy like other salesmen. They were very neat and clean and offered suggestions about the need to insulate my home. Though your system was a little pricey, I know I got an amazing product with a company that actually cares about my comfort and happiness. Thank you.-- Lindsey Jordan -
As a pastor and having a building that seats around 400 people and an education building with multiple floors we recently had Southern Services of Lexington, Inc. to install the TRANE Comfortlink Thermostats. We have been using them for several months and are so pleased with the results because of:
a. Uniformity of heat and cool throughout the building
b. You can control the thermostat from your computer or internet connect phone at anytime.
c. You receive e-mail to make you aware of changes in the temperature and thus helps with fuel savings.
I give it a Thumbs up and a score of “10”. The Comfort Link system comes with my highest recommendation and so does Southern Services of Lexington, Inc.
I chose Southern Services because they installed my original Trane system and were always prompt when I needed service. I rate your serviceman well above average. Exceeded my expectations.-- Joe Hedrick -
We’ve been dealing with Southern Services of Lexington for about 10 years and have been satisfied with them and hope they will continue to be as courteous, friendly and caring to meet our needs, as long as we need them.-- H. Hayes -
I just wanted to write and tell you how pleased I am with the new XL ultra efficiency heat pump which was recently purchased for my home. The unit performance has been outstanding, and my electric bill is already much lower which is a tribute to the efficiency of the XL. I am also very pleased with the Trane Clean Effects filter on my system, which filters out 99.9% of airborne particles in the house. This is vastly superior to the previous system which relied on air filters only. My wife and I both have allergies this time of year and our symptoms have improved 100% since the installation of this filter. It has really made a difference in improving our health with regard to allergies, and we are most appreciative. I would wholeheartedly recommend this product to all my friends.-- J.Young -
Brian was extremely professional, kind, and attentive to our questions and concerns. He gave us options and figures to help us decide which unit was right for our home. He was friendly and respectful. He also provided answers to our needs and helped us to see future items for later use regarding solar assisted equipment. He was even nice to show attention to our two dogs.-- D. Lambeth -
Just a note of appreciation and recognition of the excellent customer service provided throughout the purchase and installation process for my new Trane air conditioner & coil. My compliments to the salesperson for the professional manner in which he conducted the sales process. Then, my deep appreciation for the two guys that handled the installation. They worked so hard in the very hot heat without complaining and were overall most courteous and polite. And finally, the gentleman that came last Friday to make sure the system was working right, was just as nice and polite as all those before him. I have to say, your company really seems to have its head on straight when it comes to customer service. It is such a joy to deal with a company that knows how to do things right. Keep up your good work and receive this note as a bouquet of flowers from one satisfied customer.-- M.Hilton -
Work is love made visible - I have been quite impressed with the young men sent to install my Lennox unit, Leon and Brian. It is quite unique seeing a team work. In one accord, balancing the problems such as the 3 inch thick floor for the intake screen. You almost had to use a jackhammer to drive through the wood. They worked soaked in sweat and sometimes rain on one of the hottest days of summer. I am proud they were chosen to install this unit. I will recommend Southern Services to many!-- V.Watkins -
I enjoyed their visit. Here on time. Was willing to work with us. We love to always have their service. They were willing to listen to what you have to say and help you understand. Thank God for all of them. May God keep blessings on your business. Thank you for a job well done!-- A.Williams -
Personnel are all very nice. What has been done is explained very well and I am well pleased.-- R. Leonard -
The people at Southern Services of Lexington are great. When it is time to replace our unit we will use their company again.-- M. Hutson -
Donna and Keith have the ultimate level of professionalism. I am very grateful for these two employees and the company as a whole for providing the service that I need. Again, thank you all.-- G. Bryson -
As always, very satisfied with Southern Services of Lexington.-- J. Owens -
Very satisfied with service and work done on both air conditioner and furnace. Service is always here by the time they say, and are very personable and nice to deal with.-- P. Tyler -
Very satisfied for all current and past(over 40 years) work.-- Dr. Welborn -
The techs are the very best. The system you installed has been performing nicely. My husband and I made a wise choice.-- J. Bryson -
Our long time experience, very knowledgeable, very courteous and prompt.-- R. Hiatt -
This letter is to tell you how much we appreciate the kindness that your company has shown us recently as well as in the past. Our first encounter with Southern Services was a few years ago on Christmas Eve. We had our heating unit to catch on fire, and one of your company’s service men was pulled away from family on Christmas so that we could have heat for our family. This technician came, did his job without complaining, and then the price also was reasonable. We just recently had to put a new system into the house and we were very impressed with the kindness and professionalism of each individual. From the Comfort Advisor, Brian, to the installers that were here again right at Christmas time. Again, we just truly want to let you know that we had a wonderful experience with Southern Services and will be happy to recommend your company to all our friends and family.-- J & B Tysinger -
Just wanted to write and thank you for your encouragement to purchase the 10 year extended warranty coverage on the 3-units that Southern Services installed in my house. As you know, this summer appropriately two years after installation, a problem developed in the downstairs unit that created a major repair bill that exceeded the cost of all the extended warranty certificates combined. Usually, I do not purchase extended warranties on small items, i.e. stoves, refrigerators, video cameras, but it made sense that the likelihood of a problem in one of the three units within ten years seemed probable. Again, thank you for the offer and encouragement to purchase these extended warranties.-- R. Harvey, CPA, Partner - Turlington and Company, L.L.P. -